Return Policy
Parenting is hard work, and we know juggling a little one is a full-time job. So we aim to make returns and exchanges as easy as possible for you.
Returning an item
If something is not right with your Picole Design order, here is how to start a return or exchange:
- Get in touch with us about the order so we can guide you through the next step.
- Have your order details ready, including the item and the reason for your request.
- We will work with you on the return or exchange and confirm what to send back.
Need a hand? Send us an email at picoledesign@picoledesign.com or drop us a Direct Message on Instagram at picole.hq. We love to help.
Exchanges
Prefer a different colour or style? Let us know and we will help you look at the other options in the collection, including The MIDI, The TOTE and The Classic.
Quick reference
| Step | What to do |
|---|---|
| 1 | Contact us by email or Instagram DM with your order details. |
| 2 | Confirm the return or exchange request and next steps with our team. |
| 3 | Send the item back as instructed. |
| 4 | Choose your replacement or receive your refund. |
Questions about your order in the meantime? The catalog has our full range of bags, and our blog has the latest from the brand.
Parenting is hard work, and we know juggling a little one is a full-time job. That is why we aim to make returns and exchanges as easy as possible for you. Whether you picked the wrong colourway, the size did not fit the occasion, or the bag simply did not suit your routine, the process starts with a simple conversation. Tell us what happened and we will guide you through the next step, confirm what to send back, and keep the whole thing moving without unnecessary fuss.
Before you reach out, it helps to have your order details ready, including which item you are returning or exchanging and the reason behind your request. Details such as the order reference, the style you chose, and the colourway make a difference, because they let us find your purchase quickly and answer properly the first time. Once we know the item and the reason, we can work with you on the return or exchange and confirm clearly what should go back to us.
Our classic diaper bag is designed for baby years and beyond, sitting with you through every stage of womanhood and motherhood, so we understand that plans change. A midi tote that suits a newborn season may later double as an everyday work bag, or a multipurpose survival kit for the office and the playground. If your needs shift and the design no longer matches your lifestyle, that is exactly the kind of situation our return and exchange process is built to handle smoothly.
Most returns are simple to arrange, and our team will talk you through each stage rather than leaving you to guess. We will confirm whether an exchange or a return makes more sense, explain how the item should be prepared, and let you know what happens next. Our goal is that the experience feels as considered as the bag itself, carrying that same calm, functional design that parents have come to expect from Picole Design.
Need a hand with something that does not fit the steps above, or you are simply unsure what to do first? Send us an email and our team will pick it up from there. You can also browse the catalog to see the full collection of classic and modern designs, from caramel and black to dusty pink, coral, and nude, and check the warranty and other policies for further details. We are always happy to help you find the right fit for your next season.